In most cases, an user updates an issue record when the
issue status changes or when additional information for
resolving the issue is either requested or provided.
Who can change an issue
record depends on the Issue Tracking System and product
development policy. ITS
administrators can either allow everybody to update
any issue record, or they can allow updating any
issue record to specific user
groups. If an user belongs to user group(s) which
are not allowed to update any issue, he or she can
update an issue record only if he/she opened the issue,
or he/she is assigned the issue.
When an issue record is updated,
Issue Tracking System automatically sends e-mail to the
issue opener, issue assignee and
manager of the issue assignee
, notifying about
the issue record change. This keeps everybody who is
involved with the issue informed about the issue status.
Please, see the "Issue Update" page
documentation for more information.
An Issue, "Issue
Update" Page, User Groups