Issue Tracking System Help 
 
Issue Tracking System Administrator's Guide 
 
Setting Up the Issue Tracking System 
 
Installation & Settings
 

To install Solid Graphics Issue Organizer Issues Tracking System (ITS) start ITSSetup.exe program and follow it's instructions. It is highly recommended to run the ITSSetup.exe program as system administrator.

ITS System Requirements

  • Microsoft Windows 2000 Server or Microsoft Windows 2000 Advanced Server
  • ethernet network card and TCP/IP network software installed
  • installed Microsoft Internet Information Server 5.0 or higher and Simple Mail Transport Protocol service (these two software packages are part of Microsoft Windows 2000 Server & Advanced Server)
  • at least 30 MB of free disk space
  • at least 200 MHz Intel 486/Pentium compatible processor

ITS Settings

You will need following information during Issues Tracking System (ITS) setup:

  • ITS license key
    - if you purchased Issue Tracking System (ITS) then contact your ITS vendor or Solid Graphics to provide you with ITS license key. If you don't have the ITS license key then you still will be able to install ITS, but ITS will run using generated trial key only. With trial key the ITS installation will be time limited and might have functionality restrictions.
    - Trial mode installation can be configured any time later to full ITS installation by simply specifying the ITS license key
     
  • ITS binary files directory name
    - this is name of a directory where ITS binary files (such as DLL and EXE files) will be installed. You need to have full access right to this directory (or it's parent directory in case ITS setup will be creating this directory) during the setup.
     
  • ITS ASP & HTML files directory name
    - this is name of a directory where ITS ASP files and HTML files will be installed. This directory must be a subdirectory of existing IIS virtual directories. You need to have full access right to this directory (or it's parent directory in case ITS setup will be creating this directory) during the setup.
     
  • URL to the Issue Tracking System
    - this is the internet address you will be specifying to your web browser when accessing the Issue Tracking System. ITS will put the value you specify here during setup to e-mail notification messages addressed to ITS users, so they can conveniently access ITS by one click from their e-mail message (providing their e-mail program allows it). The address should be in form 'http://<server_name>/<dir_name>/' where:

    <server_name> is you server DNS name (for example 'www.myserver.com')
    <dir_name> is name of IIS virtual root subdirectory you specified as the  ITS ASP & HTML files directory name parameter
     
  • ITS products / product cetegories settings
    - follow the link above for more details

See Also

Adding, editing, deleting Issue Tracking System products / product categories, Setting up Issues Organizer License Key, Checking up Issues Tracking System files installation, Uninstalling Issues Organizer