A Product in Issues
Tracking System (ITS) terminology means the product
which issues are traced by the ITS. It can be for
example an on-line shop, graphics editor software,
an automobile, or a building.ITS allows to track issues of
In case when it
is possible to further
divide/categorize product, then it is useful to
define each product category as separate
ITS product. For example if the products is a
car, then examples of product categories
can be: engine, interior, braking system, etc. Each ITS
product will have it's own issues database and it's own
database of user access rights. This allows quick
per product-category view/query of the issues, and
to define user rights per
product category. For example an user can be
given developer rights for engine product
category, and for example product-user rights in
other product categories
During it's lifetime, an product is
coming through several phases, product development,
product testing, product deployment and maintenance.
- During product develepment, product is
designed and implemented. In this phase mostly product managers
and product developers use ITS to keep track of the product isses.
- Product testing phase is probably the
phase where the ITS is most used. All development
groups members: managers, developers and testers use ITS
intensively to make sure every issue is properly handled
until it is closed.
- Product is deployed and made available to product end-users after it
is designed, implemented and tested. During this phase ITS is used to track issues found mostly by
product end-users during product deployment.
You can select product / product category on most of
the Issue Tracking System pages by selecting it in
combo box located on top right section of a page.
An Issue, Product End-User, Product Manager, Product Developer, Product Tester