Issue Tracking System Help 
 
Issues Tracking System Administrator's Guide 
 
Managing Users And User Rights 
 
Adding New Issues Tracking System User
 

Issue Tracking System (ITS) maintans database of it's users . This database is used for users authentication and authorization purposes.

You have to be a member of ITS administrators in order to add new user into the ITS, or at least one of groups you belong into must have right to manage users .

When adding an user profile for ITS product / product category, it is important to realize whether you are adding completely new user to the Issue Tracking System, or you want to specify an existing user as product / product category user. If you are adding a new user then use Add New User Page to add new user. If you want to specify existing Issue Tracking System user as user of particular ITS product, use User Profile Update page to update user's profile for particular product / product category.

Please, see the 'Add New User' Page documentation for more detailed information about how to add an ITS user.

Issue Tracking System Databases Overview

Issues Tracking System (ITS) allows to track issues of multiple products / product categories. For performance scalability reasons ITS keeps issues data for each product / product category in separate Issues Database (each of them might be located on different server).

ITS uses single Users Database to keep information about all ITS users on single place. Having just one Users Database allows to share user data, such as login id, password, e-mail address in one place, so just one login is needed to use multiple ITS products / product categories. Also, when changing information such as e-mail address or password, this information needs to be changed just once, instead of for each product, as it would be when each Issues Database would contain it's own user data.

To allow to define different user roles for each product / product category, each Issues Database contain also it's User Data. User Data of the Issues Database defines subset of users from the Users Database and user roles for each user from the subset. This allows to define different user roles for each product / product category. For example an user might be a developer for one product and the same user might be just product end-user of another ITS product.

See Also

'Add New User' Page, 'User Groups Rights' Page, User Profile Update Page, Logging into ITS